9 read the task below. write a letter of complaint. before flying to wellington, the capital of new zealand, you book a helicopter flight over the city. however, when you ge there, you are told that the flight has been cancelled because of poor weather conditions, and you won't get your money back. not only that, but you took a four-hour bus journey to get to the heliport, and the company didn't contact you to tell you about the cancellation, or put any information on their website. write a letter of complaint to the company.

Subject: Formal Complaint Regarding Cancelled Flight and Refund DenialTo the Management Team,I am writing to formally lodge a complaint regarding the cancellation of my scheduled helicopter tour over Wellington and the subsequent refusal of a refund.I booked this flight in advance of my arrival in the capital. To attend the scheduled departure, I undertook a four-hour bus journey to reach your heliport. Upon arrival, I was informed that the flight was cancelled due to poor weather conditions. While I understand that safety is paramount, I am extremely dissatisfied with the lack of communication regarding this decision.Your company failed to contact me via phone or email to notify me of the cancellation. Furthermore, there was no information updated on your website to alert passengers of the disruptions. Had I been properly informed, I would have avoided the eight-hour round-trip travel time and the associated costs.Most importantly, I was informed by your staff that I would not be receiving a refund for the cancelled service. According to standard consumer rights, a service that is not provided due to the provider's decision—regardless of weather—warrants a full reimbursement.I request a full refund of my booking fee within seven working days. I also believe a gesture of goodwill is appropriate given the significant time and expense wasted due to your lack of notification.I look forward to your prompt response and a swift resolution to this matter.Regards,[Your Name]